Refund Policy

Macyou operates on a no-refund, pro-rata access model. When you subscribe to a Macyou plan, your billing period begins immediately upon payment. Subscription fees are non-refundable once the billing period has started.

Cancellation does not shorten the period you have already paid for: access continues to the end of that period and is not renewed. This does not affect suspension or termination under the Terms of Service, the Acceptable Use Policy or the AML & KYC Policy, for which no refund is owed.

Payment is made in cryptocurrency (USDT, TRC-20) on an invoice-per-period basis. Any refund due under this policy is returned to the wallet address the payment came from. Cryptocurrency payments are irreversible and cannot be charged back.

Non-payment is different from cancellation. If you do not pay for a new billing period, access is suspended after the period ends and, if the balance is not settled within the grace period shown in your dashboard, the server and all data on it are permanently deleted. No refund or credit is owed for service lost to non-payment, and you remain responsible for your own backups. See the Terms of Service (§5) for the full non-payment, suspension, and deletion terms.

Macyou does not store a payment method and does not charge automatically. A subscription ends by not paying the next period's invoice, or on notice to support@macyou.co. Access continues to the end of the period already paid for.

We recommend exporting your data and snapshots before your billing period ends. After decommissioning, the tenant account and its data are erased from the machine and we cannot restore them for you — see Terms of Service for exactly what that process does.

A monthly period runs from the date of payment to the same date of the following month. Access continues to the end of the period already paid for.

Annual subscriptions are billed upfront for a full 12-month period. If you cancel an annual plan at any point during the year, you retain access to your server until the end of that 12-month period.

Macyou will issue a full refund in the following circumstances:

All other refund requests fall outside of these exceptions and will not be approved. If you believe your situation qualifies, contact us as soon as possible — see the section below for how to submit a request.

To request a refund under one of the qualifying exceptions, email support@macyou.co within 30 days of the charge in question.

Please include the following in your email:

A request submitted more than 30 days after the charge is waived.

A refund request follows three steps:

If approved, Macyou initiates the refund to the wallet address the payment came from. Settlement time depends on the network and is outside Macyou's control. A refund cannot be redirected to a different wallet.

Billing disputes and unpaid amounts are governed by Section 14 of the Terms of Service. Cryptocurrency payments are irreversible and cannot be charged back.

For refund requests, billing questions, or any concerns about a charge, please reach out to us:

Include your registered email address and the relevant charge details in your first message. Macyou may decline to act on a request that does not identify the charge.