Refund Policy

MacYou operates on a no-refund, pro-rata access model. When you subscribe to a MacYou plan, your billing period begins immediately upon payment. Subscription fees are non-refundable once the billing period has started.

Instead of issuing refunds for unused time, MacYou ensures you retain full access to your server for the entire duration of the period you have paid for — including after you cancel. You will never lose access mid-period as a result of cancelling.

All payments are processed securely through our payment partner, which handles payment collection, tax compliance, and refund processing on our behalf.

You may cancel your subscription at any time from your dashboard or by contacting support. Cancellation takes effect at the end of your current billing period — your server remains fully accessible until that date.

We recommend exporting your data and snapshots before your billing period ends. After decommissioning, server data is securely wiped and cannot be recovered.

Monthly subscriptions are billed on the same day each month. If you cancel mid-month, your server remains active until the end of that calendar month billing cycle.

Annual subscriptions are billed upfront for a full 12-month period. If you cancel an annual plan at any point during the year, you retain access to your server until the end of that 12-month period.

MacYou will issue a full refund in the following circumstances:

All other refund requests fall outside of these exceptions and will not be approved. If you believe your situation qualifies, contact us as soon as possible — see the section below for how to submit a request.

To request a refund under one of the qualifying exceptions, email [email protected] within 30 days of the charge in question.

Please include the following in your email:

Requests submitted more than 30 days after the charge may not be eligible for review. We recommend reaching out promptly if you notice an unexpected charge.

We commit to the following response SLA for refund requests:

If approved, the refund typically appears within 5–10 business days depending on your payment method and bank. Refunds are returned to the original payment method. We are unable to redirect refunds to a different card or account.

Filing a fraudulent chargeback — i.e., disputing a legitimate charge for services that were delivered as described — may result in:

MacYou will provide complete transaction records and evidence to your payment provider in response to any chargeback dispute.

For refund requests, billing questions, or any concerns about a charge, please reach out to us:

Our support team aims to respond to all emails within one business day. For faster resolution, include your registered email address and the relevant charge details in your first message.